Introduction

Following the publication of the independent Community Needs Assessment report for Cowal and Rosneath (Gourock-Dunoon and Gourock-Kilcreggan passenger ferry services), Transport Scotland (TS) commissioned a short survey for users of CalMac’s Gourock-Dunoon passenger ferry service. The total number of respondents to the survey was 471. Drop-in public engagement sessions were also held in Kilcreggan on 1 October, Dunoon on 2 October, and Gourock on 3 October 2024. TS officials also met with the Gourock-Dunoon-Kilcreggan Vessels and Infrastructure Programme Reference Group and the Cowal Transport Forum.

The user survey was launched on 11 September and ran until 9 October, with the Community Needs Assessment report available. It contained seven mandatory questions for users of the service, which were centred around ferry use and the options the report generated.

This report highlights the key themes from the feedback that was captured from the user survey, engagement events, and from other correspondence received.