Key findings

Disabled people are making fewer trips per day than they did before the COVID-19 pandemic.

In 2023, the average number of trips per day for disabled people was 1.39, a fall from 2019 when the average was 1.58.

On average, disabled people made journeys of shorter distance than non-disabled people.

In 2022-23, the average (median) journey distance was 3.3 km for disabled people compared to 4.4 km for non-disabled people.

Disabled people’s satisfaction with public transport has fallen since 2019.

Disabled people’s satisfaction with public transport fell to 60% in 2023. The figure in 2019 was 69%. While it has also fallen for non-disabled people, satisfaction in 2023 was lower for disabled people than for non-disabled people.

Disabled people were less likely to feel safe and secure on buses and trains in the evening than non-disabled people.

The percentage of disabled people who felt safe and secure on the train during the evening was lower than for non-disabled people (66% to 83%).

This was also the case on buses in the evening with 54% of disabled people feeling safe and secure compared to 76% of non-disabled people.