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ScotRail station performance

Period eight 2024/25

 

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	675	654	21	659	16	97	98	5	5
2	Station Shelters & Waiting Areas	940	888	52	910	30	94	97	5	5
3a	Station Toilets	83	73	10	76	7	88	92	3	5
3b	Accessible Toilets	78	62	16	66	12	79	85	1	1
4	Station Posters	649	609	40	634	15	94	98	4	5
5	Station Clocks	302	294	13	302	0	96	100	5	5
6	Station WiFi	66	66	0	66	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	540	519	21	530	10	96	98	5	5
8	Station Landscaping, Vegetation & Boundaries	673	646	27	662	11	96	98	5	5
9	Station Graffiti	704	639	65	700	4	91	99	4	5
10	Station Litter, Contamination & Winterisation	704	606	98	662	42	86	94	2	5
11	Station Lights	1128	952	208	1050	78	82	93	2	5
12a	Station CCTV	4591	4205	571	4562	29	88	99	1	5
12b	Control Center CCTV	7894	7665	229	7748	146	97	98	4	5
13	Station Help/Information Points	599	586	13	596	3	98	99	5	5
14	Station Staff	141	121	20	121	20	86	86	1	1
15	Station Information	697	616	88	661	36	88	95	1	4
16	Customer Information Systems	1720	1667	54	1694	26	97	98	5	5
17a	Public/LLPA Announcement	136	123	13	133	3	90	98	2	5
17b	Local PA Announcement	273	255	26	270	3	91	99	2	5
18	Passenger Accessibility at Station	699	676	23	690	9	97	99	5	5
19	Ticket Offices	141	120	21	120	21	85	85	1	1
20	Ticket Valdication at Key Stations	20	19	1	20	0	95	100	4	5
21	Ticket Vending Machines	312	299	13	307	5	96	98	4	5
22	SMARTcard Reader	628	620	8	624	4	99	99	5	5

ScotRail train performance

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	809	782	27	797	12	97	99	5	5
24	Power Sockets	1594	1485	109	1519	75	93	95	5	5
25	Train Weather & Wind Proofing	809	805	4	807	2	100	100	5	5
26	Train Heating/Ventilation	809	806	3	806	3	100	100	5	5
27	Train Doors	1594	1504	90	1526	68	94	96	4	5
28a	Train Toilets	112	93	19	102	10	83	91	2	4
28b	Train Accessible Toilets	270	203	67	250	20	75	93	1	4
29	Train WiFi	270	270	0	270	0	100	100	5	5
30	On Train Refreshment & Food Facilities	15	13	2	13	2	87	87	3	3
31	Train Graffiti	809	790	19	803	6	98	99	5	5
32	Train Litter & Cleanliness	809	786	23	806	3	97	100	4	5
33	Train Lighting	809	763	46	775	34	94	96	3	4
34	On Train CCTV	428	420	8	425	3	98	99	5	5
35	Train Staff & Customer Care	270	266	4	266	4	99	99	4	4
36	Train Posters	6363	6302	61	6334	29	99	100	5	5
37	Train Information	6363	6159	204	6169	194	97	97	5	5
38	Seat Reservation System	20	17	3	17	3	85	85	3	3
39	Passenger Information Screens	2385	2047	338	2102	283	86	88	2	3
40	On Train Public Address	270	245	25	258	12	91	96	4	5
41	Passenger Accessibility on Trains	270	261	9	267	3	97	99	4	5
42	Ticket Inspection on Trains	270	266	4	267	3	99	99	5	5

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