SQUIRE performance report - Period eleven 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period eleven 2024/25
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 41 1 41 1 98 98 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 40 37 3 37 3 93 93 3 3
4 Station Lounges (CS Controlled) 5 3 2 3 2 60 60 3 3
5 Station Lounges (Via 3rd Party Handling Agent) 3 1 2 1 2 33 33 1 1
6 Station Accessibility 8 8 0 8 0 100 100 5 5

Caledonian Sleeper train performance

Period eleven 2024/25
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 28 28 0 28 0 100 100 5 5
8 Train Lighting 28 28 0 28 0 100 100 5 5
9a Train Toilets 28 20 8 20 8 71 71 1 1
9b Train Accessible Toilets 12 10 2 10 2 83 83 3 3
10 Train Graffiti 28 28 0 28 0 100 100 5 5
11 Train Cleanliness 28 28 0 28 0 100 100 5 5
12 Onbaord Passenger Information System 64 64 0 64 0 100 100 5 5
13 Train Heating & Ventilation 28 28 0 28 0 100 100 5 5
14 Train Posters / Decals & Information 28 28 0 28 0 100 100 5 5
15 Train Doors 56 56 0 56 0 100 100 5 5
16 Train CCTV 288 218 70 218 70 76 76 1 1
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 28 28 0 28 0 100 100 5 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 28 28 0 28 0 100 100 5 5
21 In Room Presentation 103 98 5 98 5 95 95 5 5
22 In Room Facilities 103 102 1 102 1 99 99 5 5

Overall

Total: 97

Overall Score: 3

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Published Date 6 Mar 2025 Type Mode of transport Topic