Full results

ScotRail station performance

Period eleven 2024/25
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 703 687 16 690 13 98 98 5 5
2 Station Shelters & Waiting Areas 939 868 71 897 42 92 96 4 5
3a Station Toilets 83 68 15 76 7 82 92 1 5
3b Accessible Toilets 78 61 17 70 8 78 90 1 4
4 Station Posters 703 654 49 693 10 93 99 3 5
5 Station Clocks 307 304 5 306 1 98 100 5 5
6 Station WiFi 66 66 0 66 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 540 517 23 528 12 96 98 5 5
8 Station Landscaping, Vegetation & Boundaries 703 676 27 690 13 96 98 5 5
9 Station Graffiti 703 628 75 697 6 89 99 3 5
10 Station Litter, Contamination & Winterisation 703 579 124 642 61 82 91 1 4
11 Station Lights 1139 994 155 1071 68 87 94 5 5
12a Station CCTV 4590 4354 336 4515 75 93 98 3 5
12b Control Center CCTV 7894 7846 48 7873 21 99 100 5 5
13 Station Help/Information Points 598 565 33 588 10 94 98 3 5
14 Station Staff 141 131 10 131 10 93 93 1 1
15 Station Information 703 654 49 692 11 93 98 3 5
16 Customer Information Systems 1715 1658 59 1686 29 97 98 5 5
17a Public/LLPA Announcement 136 130 6 134 2 96 99 5 5
17b Local PA Announcement 271 262 14 266 5 95 98 4 5
18 Passenger Accessibility at Station 703 675 28 689 14 96 98 5 5
19 Ticket Offices 141 132 9 132 9 94 94 2 2
20 Ticket Valdication at Key Stations 20 17 3 20 0 85 100 2 5
21 Ticket Vending Machines 314 301 13 311 3 96 99 4 5
22 SMARTcard Reader 627 619 8 621 6 99 99 5 5

ScotRail train performance

Period eleven 2024/25
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 793 776 17 783 10 98 99 5 5
24 Power Sockets 1586 1484 102 1528 58 94 96 5 5
25 Train Weather & Wind Proofing 793 790 3 792 1 100 100 5 5
26 Train Heating/Ventilation 793 774 19 785 8 98 99 5 5
27 Train Doors 1586 1487 99 1534 52 94 97 4 5
28a Train Toilets 109 83 26 103 6 76 94 1 5
28b Train Accessible Toilets 267 184 83 250 17 69 94 1 5
29 Train WiFi 793 792 1 793 0 100 100 5 5
30 On Train Refreshment & Food Facilities 12 11 1 11 1 92 92 4 4
31 Train Graffiti 793 773 20 788 5 97 99 4 5
32 Train Litter & Cleanliness 793 758 35 780 13 96 98 4 5
33 Train Lighting 793 765 28 792 1 96 100 4 5
34 On Train CCTV 406 375 31 397 9 92 98 3 5
35 Train Staff & Customer Care 267 259 8 259 8 97 97 3 3
36 Train Posters 6419 6360 59 6396 23 99 100 5 5
37 Train Information 6419 6312 107 6403 16 98 100 5 5
38 Seat Reservation System 13 13 0 13 0 100 100 5 5
39 Passenger Information Screens 2032 1882 150 2020 12 93 99 4 5
40 On Train Public Address 793 748 45 765 28 94 96 5 5
41 Passenger Accessibility on Trains 793 792 1 793 0 100 100 5 5
42 Ticket Inspection on Trains 267 263 4 266 1 99 100 5 5