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ScotRail station performance

Period six 2024/25

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	675	659	16	662	13	98	98	5	5
2	Station Shelters & Waiting Areas	940	863	77	897	43	92	95	4	5
3a	Station Toilets	83	79	4	79	4	95	95	5	5
3b	Accessible Toilets	78	56	22	56	22	72	72	1	1
4	Station Posters	648	613	36	635	13	94	98	4	5
5	Station Clocks	303	296	11	299	4	96	99	5	5
6	Station WiFi	66	65	1	66	0	98	100	5	5
7	Station Car Parks & Cycle Facilities	540	513	27	525	15	95	97	4	5
8	Station Landscaping, Vegetation & Boundaries	673	652	21	667	6	97	99	5	5
9	Station Graffiti	704	652	52	697	7	93	99	5	5
10	Station Litter, Contamination & Winterisation	704	583	121	650	54	83	92	1	4
11	Station Lights	1126	970	190	1056	70	84	94	3	5
12a	Station CCTV	4572	4307	469	4554	18	90	100	2	5
12b	Control Center CCTV	7894	7721	173	7876	18	98	100	5	5
13	Station Help/Information Points	599	572	27	595	4	95	99	3	5
14	Station Staff	141	120	21	120	21	85	85	1	1
15	Station Information	697	656	48	687	10	93	99	3	5
16	Customer Information Systems	1718	1650	71	1661	57	96	97	4	5
17a	Public/LLPA Announcement	136	126	10	131	5	93	96	3	5
17b	Local PA Announcement	272	255	26	267	5	91	98	2	5
18	Passenger Accessibility at Station	699	682	17	690	9	98	99	5	5
19	Ticket Offices	141	119	22	119	22	84	84	1	1
20	Ticket Valdication at Key Stations	20	18	2	19	1	90	95	3	4
21	Ticket Vending Machines	312	304	8	309	3	97	99	4	5
22	SMARTcard Reader	628	615	13	623	5	98	99	5	5

ScotRail train performance

Period six 2024/25

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	856	839	17	851	5	98	99	5	5
24	Power Sockets	1712	1641	71	1670	42	96	98	5	5
25	Train Weather & Wind Proofing	856	854	2	856	0	100	100	5	5
26	Train Heating/Ventilation	856	845	11	855	1	99	100	5	5
27	Train Doors	1712	1622	90	1666	46	95	97	4	5
28a	Train Toilets	105	78	27	97	8	74	92	1	4
28b	Train Accessible Toilets	266	193	73	252	14	73	95	1	5
29	Train WiFi	856	855	1	855	1	100	100	5	5
30	On Train Refreshment & Food Facilities	266	265	1	265	1	100	100	5	5
31	Train Graffiti	856	834	22	843	13	97	98	4	5
32	Train Litter & Cleanliness	856	822	34	854	2	96	100	4	5
33	Train Lighting	856	833	23	847	9	97	99	4	5
34	On Train CCTV	427	420	7	420	7	98	98	5	5
35	Train Staff & Customer Care	266	262	4	262	4	98	98	4	4
36	Train Posters	6234	6186	48	6228	6	99	100	5	5
37	Train Information	6234	6189	45	6197	37	99	99	5	5
38	Seat Reservation System	266	266	0	266	0	100	100	5	5
39	Passenger Information Screens	2297	1952	345	2111	186	85	92	2	4
40	On Train Public Address	856	821	35	844	12	96	99	5	5
41	Passenger Accessibility on Trains	856	856	0	856	0	100	100	5	5
42	Ticket Inspection on Trains	266	250	16	260	6	94	98	3	5

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