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ScotRail station performance

Period ten 2024/25

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	675	658	17	662	13	97	98	5	5
2	Station Shelters & Waiting Areas	940	854	86	874	66	91	93	4	5
3a	Station Toilets	83	72	11	74	9	87	89	2	3
3b	Accessible Toilets	78	55	23	63	15	71	81	1	1
4	Station Posters	649	593	56	634	15	91	98	2	5
5	Station Clocks	304	298	9	302	2	97	99	5	5
6	Station WiFi	66	66	0	66	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	540	522	18	525	15	97	97	5	5
8	Station Landscaping, Vegetation & Boundaries	673	656	17	662	11	97	98	5	5
9	Station Graffiti	704	641	63	695	9	91	99	4	5
10	Station Litter, Contamination & Winterisation	704	593	111	641	63	84	91	1	4
11	Station Lights	1143	1007	153	1073	70	87	94	5	5
12a	Station CCTV	4584	4429	347	4514	70	93	98	3	5
12b	Control Center CCTV	7894	7658	236	7816	78	97	99	4	5
13	Station Help/Information Points	599	577	22	589	10	96	98	4	5
14	Station Staff	141	125	16	129	12	89	91	1	1
15	Station Information	704	656	48	686	18	93	97	3	5
16	Customer Information Systems	1719	1679	42	1693	26	98	98	5	5
17a	Public/LLPA Announcement	136	126	10	130	6	93	96	3	5
17b	Local PA Announcement	273	262	19	269	4	93	99	3	5
18	Passenger Accessibility at Station	699	684	15	690	9	98	99	5	5
19	Ticket Offices	141	126	15	130	11	89	92	1	1
20	Ticket Valdication at Key Stations	20	18	2	19	1	90	95	3	4
21	Ticket Vending Machines	312	305	7	308	4	98	99	5	5
22	SMARTcard Reader	628	616	12	620	8	98	99	5	5

ScotRail train performance

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	747	732	15	738	9	98	99	5	5
24	Power Sockets	1494	1401	93	1415	79	94	95	5	5
25	Train Weather & Wind Proofing	747	736	11	738	9	99	99	5	5
26	Train Heating/Ventilation	747	741	6	743	4	99	99	5	5
27	Train Doors	1494	1403	91	1413	81	94	95	4	4
28a	Train Toilets	106	88	18	96	10	83	91	2	4
28b	Train Accessible Toilets	254	189	65	220	34	74	87	1	3
29	Train WiFi	747	747	0	747	0	100	100	5	5
30	On Train Refreshment & Food Facilities	15	12	3	12	3	80	80	3	3
31	Train Graffiti	747	731	16	739	8	98	99	5	5
32	Train Litter & Cleanliness	747	706	41	735	12	95	98	3	5
33	Train Lighting	747	733	14	735	12	98	98	5	5
34	On Train CCTV	450	439	11	439	11	98	98	5	5
35	Train Staff & Customer Care	254	248	6	248	6	98	98	4	4
36	Train Posters	6058	6013	45	6030	28	99	100	5	5
37	Train Information	6058	6012	46	6044	14	99	100	5	5
38	Seat Reservation System	14	14	0	14	0	100	100	5	5
39	Passenger Information Screens	2223	1759	464	1839	384	79	83	1	1
40	On Train Public Address	747	703	44	726	21	94	97	5	5
41	Passenger Accessibility on Trains	747	722	25	724	23	97	97	4	4
42	Ticket Inspection on Trains	254	251	3	253	1	99	100	5	5

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