SQUIRE performance report - Period twelve 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period twelve 2024/25
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 29 22 7 23 6 76 79 1 1
4 Station Lounges (CS Controlled) 5 3 2 3 2 60 60 3 3
5 Station Lounges (Via 3rd Party Handling Agent) 3 1 2 1 2 33 33 1 1
6 Station Accessibility 8 8 0 8 0 100 100 5 5

Caledonian Sleeper train performance

Period twelve 2024/25
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 24 24 0 24 0 100 100 5 5
8 Train Lighting 24 24 0 24 0 100 100 5 5
9a Train Toilets 24 18 6 18 6 75 75 1 1
9b Train Accessible Toilets 12 11 1 11 1 92 92 4 4
10 Train Graffiti 24 24 0 24 0 100 100 5 5
11 Train Cleanliness 24 24 0 24 0 100 100 5 5
12 Onbaord Passenger Information System 56 56 0 56 0 100 100 5 5
13 Train Heating & Ventilation 24 24 0 24 0 100 100 5 5
14 Train Posters / Decals & Information 24 24 0 24 0 100 100 5 5
15 Train Doors 48 47 1 47 1 98 98 5 5
16 Train CCTV 248 204 44 204 44 82 82 1 1
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 24 24 0 24 0 100 100 5 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 24 24 0 24 0 100 100 5 5
21 In Room Presentation 104 93 11 92 12 89 88 3 3
22 In Room Facilities 104 89 15 91 13 86 88 3 3

Overall

Total: 92

Overall Score: 2

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Published Date 28 Mar 2025 Type Mode of transport Topic