Integration of services

In relation to encouraging respondents to use public transport or active travel as part of their overall journey when using the ferry services, many of those answering commented on the barriers that they and others face in terms of using public transport or active travel. Although a small number reported that they already use public transport when viable options are available, most explained that it simply is not a realistic prospect for them. It was sometimes noted that this applies particularly to the island side of a crossing and, in particular, to anyone living outside the immediate port community.

The most frequently made point was that public transport systems, particularly on the islands, are simply not good enough – in terms of coverage, frequency or reliability – to enable people to leave their cars behind. It was also reported that those travelling with luggage, children or pets, and those with mobility issues, are not well catered for currently.

Many of the comments emphasised the importance of an integrated transport network and the vital role that reliable and well-connected public transport can play. It was suggested that many people would be willing to reduce their car use when travelling by ferry, but only if alternatives are convenient and cost-effective, and that this will require co-ordination and investment.

Along with generally improved services, co-ordinated timetabling of ferry, bus and train timetables was seen as vital, with minimum wait times and sufficient capacity ensuring that switching between different modes of travel is not only viable in terms of journey times, but also reliable.

Another focus for respondents was the potential to better support customer journeys, including their experience of using public transport, by improving integration at ferry terminals. There was reference to ensuring that ferry terminals are easily accessible by public transport, as well as having better car parking facilities.

The other frequently raised issue was the potential of an improved ticketing system, and in particular a system which would allow people to book and buy a through ticket. There were concerns that the new CalMac booking system is not integrated with other service providers, and it was suggested that a review would be in order, especially since some island communities have highlighted the difficulties associated with booking ferry travel.

As noted earlier, some respondents did not see active travel as an option for them, and others noted the challenges, such as inclement weather and distances to and from ports, that would make active travel unappealing or impractical. Nevertheless, a number of respondents did comment on how active travel modes, such as walking and cycling, could be made a more viable and attractive option for accessing ferry services. There were calls for continued investment in infrastructure to create safe cycle and walking routes, including creating dedicated cycle routes on islands.